Great value machine and buying experience with 1st Line, highly recommended!
Positive Product Points
Great value machine. Easy to learn. Seemingly endless steam.
Negative Product Points
I've had to do a couple things beyond basic maintenance. I had to replace a relay (after ~18 months), and some internal tubing (after ~27 months). Not hard to do, but a little more work than your typical backflushing and descaling.
I love this machine. I consistently produce great tasting drinks (daily), and the learning curve wasn't bad at all. My previous machine was ~4 years with a Silvia, so I had some decent home experience leading into this purchase. After a handful of test shots and calibrations with my grinder, I was pulling the best quality shots I've ever had at my home. Another great thing about this machine is the user community here at coffeegeek. There's a wealth of information in the thread about basic (and some not to basic) troubleshooting, advice, best practices, etc. It's great to have that as a resource with this machine!
1st Line provided a great buying experience. They shipped the machine out to me within 1 business day, and I received it in perfect condition.