I love the fact that I can easily make a great coffee in a very short amount of time.  I have enjoyed entertaining and making multiple drinks with no down time.

The drain is less than ideal.

I spent a lot of time on coffeegeek reading prior to upgrading my espresso machine.  I previously owned a Gaggia Baby, but knew it was time to move on to a real espresso machine.  The most important thing to me in getting a new machine was ease of use in getting the best espresso.  I decided that a double boiler was the way to go because my wife prefers her morning latte, and I need to have my 2 espressos prior to leaving for work.   The other factor that was important to me was durability or service availability if needed.  I knew Chris coffee would stand behind their product if needed (I haven't needed any help because everything has worked perfectly).  The only part of the machine that has been a bit of a disappointment has been the drain.  I bought the standard drain kit, and found that it wanted to leak.  I ended up filling the hole I drilled in the tray and I just dump it frequently.   I don't think you could find a better machine unless you want to spend at least twice as much money.   If you live in or near Iowa, and want to try the machine feel free to contact me to set up a time.

Excellent.  Chris believes in providing good customer service before and after the sale.