The Andreja Premium is a beautiful, solid, highly functional machine with only one significant flaw.
Positive Product Points
- Beautiful, functional design - Extremely high build quality and finish - Highly durable - Easy to use with a great solid feel - E61 grouphead
Negative Product Points
- Extremely grating low water noise - Awkward reservoir filling procedure - All points on body quite hot after 8 hours continuous one time
This is the first machine of this caliber I have owned or experienced firsthand, so I am somewhat lacking in material for comparison, but the Andreja Premiumhas more than lived up to my expectations, which were quite high. The look and feel of the machine are fabulous. Nothing about this machine looks or feels cheap in any way. The nobs, steam arm, drip pan and grouphead are all perfectly designed and not only easy but intuitive and ergonomically impeccable. So many little points of the design really stand out. Just to name a few: the size of the drip pan, the angle of the steam arm, its movability, the easy to clean polished finish. You get the point, it is obvious that more than one very experienced person has spent considerable time contemplating and refining every detail of this machine. With a little practice, some fresh roasted blend, and a good grinder (I have paired it with a Baratza Vario) this machine puts out better coffee than 99% of cafes. The no burn steam arm makes microfoam easy. Of note, the tip is not no burn and tends to accumulate dried milk residue which can be a pain to remove. The filling mechanism is somewhat awkward. One has to first remove the cup warmer which means being very careful (I have broken two cups in the process in 12 months) or moving off all the cups first (I am way to impatient for this). Then, one must pour the water into a 2.75 x 7.5 inch opening in top back of the machine (forget placing this under a cabinet). It is relatively easy to slosh water into the inner workings. I don't think the sloshing has damaged the machine in any way, but it is disconcerting for sure. The reservoir is small and I have to refill it perhaps twice each week. Perhaps the biggest flaw for me is the low water alarm. It is nice that the pump doesn't cut off right away, but the alarm is horrid. The alarm has two phases, phase one is a low water warning and phase two means the water is empty and the machine can't function (phase two cuts power to the pump. The first phase is a stuttering beep-beep-beep. The beep is REALLY LOUD and REALLY HIGH PITCHED (not quite as loud as a car alarm, but equally jarring) and it goes off continuously until you refill the reservoir. I leave the machine on over night so I have occasionally been awakened from sleep across the house by this noise due to evaporation. This is extreme and unnecessary. The second phase is the same noise but one continuous beep. This could be easily improved. The first phase should be a single short beep of lower volume and the second phase could be a 5 second loud beep. Perhaps the power light could flash as well.
On the whole, the pros far outweigh the cons. IMO, you would have to spend a lot more money (perhaps $5000) to get a better machine than this. I would definitely buy again and I am sure this machine will serve me flawlessly for years (even decades) to come.
My experience with Chris's Coffee has been exceptional. I have never had a problem with the machine, but every time I have sent an email, Chris has responded personally from his I-phone within minutes. I made the stupid mistake of ordering the direct plumb model initially (the Vetrano), only realizing my mistake when I opened the box. Chris not only graciously agreed to an exchange, he shipped the replacement for free and discounted it to reflect my shipping costs for the return to him. He even offered to send me his demonstration machine for a faster turn around. The impeccable reputation of Chris and his Coffee Service are well deserved. You will find his prices very fair as well. Believe me, for the extra $20 on a $1800 machine over the no-name bargain basement website you are getting great value here. You are not just buying a coffee machine but a personal commitment from the business owner that you can count on to be there for you next month, next year, or even in ten years.