A beautiful machine that needs to be properly maintained.
Positive Product Points
Very high end machine with lots of attention to detail cosmetically.
Negative Product Points
Please see the minor quibbles in commentary.
First, it is imperative that your water hardness is at the proper level. The documentation with the machine indicates a maximum of 50 parts per million. I suggest you invest in a water hardness meter which is about $15 on Amazon to make sure you have the correct hardness. I use bottled drinking water which is reverse osmosis treated and has about 15 PPM and simply mix in a bit of tap water to get to the 50 PPM level. You can also use test strips but the small meter is more exact. If the hardness is not monitored regularly, your machine will die an early death so please take heed of this advice. De scaling will not be necessary (nor is advised by Chris Coffee) if the hardness is at 50 PPM or thereabouts. Having said all this, the following are my observations:
There is no water limit line on the inside of the reservoir, so if it is filled close to the top then water will spill through the indent for the hoses and inside the machine.
Of the two hoses entering the tank, one is longer with a filter on the end and it reaches the bottom of the tank. The other has nothing on the end and is much shorter which means the tank really needs to be filled at least halfway at all times to prevent air from entering that hose. This requires more attention than waiting for the tank alarm to notify you of a low level.
The size of the dials for the steam and hot water are great and easy to turn, but their size also hinders your line of sight to the green power light. At a glance you may not see that it is illuminated, thus leaving the machine on when you want it off.
I like having the pressure dials as it makes is easy to be sure the machine is operating properly, however their position is such that you need to bend over to actually see them.
Espresso Outlet (Chris Coffee) was terrific with great communication and fast shipping. The packaging was superlative and I suggest you keep all of it in case you need to ship it back at some point for repairs.