Very reliable, easily accesable, handels the demand very well
Negative Product Points
steam wand valve (easy to fix for about $2.75)
Detailed Commentary
I use this machine in high volume resturant (8am-12.pm 7 days a week) and this machine can definitely handle the volume. There is a problem with the steam wand valve going bad over a period of time, but is an easy fix. DO NOT REPLACE THE WHOLE VALVE. The Whole Valve costs around $75.00 to replace. The problem is the gasket in the valve which is easily replaceable for around $2.75 each. Your repair man will try to get you for the whole valve plus service charge. Anyone with basic understanding of the machines internal mechanisms can and basic plumbing can do this. Just make sure the machine is off and all the stem is bleed out of the boiler via the steam wand and let it cool down before handling any parts. Same idea as replacing a washer in a bathroom facet. The only other problem is that once in a while I find the drain under the grate getting pluged up. To prevent this just remove the grate and run hot water from the water valve once and a while. This will ensure it is always clean. Great machine all the way around
