Would I buy this machine again? ABSOLUTELY! Would I buy from WholeLatteLove.com again? ABSOLUTELY NOT!!! Overall, although this machine looks like a store demo model, it is terrific. It looks amazing and has plenty of capacity for home use.
Positive Product Points
Aesthetics - 100% Stainless steel exterior Rotary Pump Size - Not too big, not too small Cup warmer keeps cups very warm Plumb/Tank option Water tank is fairly large
Negative Product Points
Drip tray is very small and poorly designed. When emptying the tray, construction/design diverts water to the underside of the tray which then needs to be wiped and dried.
Rotary pump is slightly noisy unless pressure is applied to the portafilter, as if inserting into the group, while pulling the shot.
This machine is a beautifully machined piece of art. I bought the Giotto Revoluzione to replace my Gaggia Baby D which I have owned for five years. I started to grow out of the Gaggia and began shopping for a prosumer machine about a year ago. What attracted me to this machine was a combination of the plumb option, power and rotary pump. I decided if I was going to replace my little Gaggia, I was going all the way. I'm not convinced that the Giotto is worth more than 4X the price of the Gaggia but it is a wonderful machine.
I haven't plumbed the machine yet but I plan to. I currently rent a house in Tokyo so this may be a difficult task. However, straight out of the box I was pulling very nice shots with a slight learning curve and able to steam milk in 1/5 the time of the Gaggia. On weekdays, I usually only make cappuccino to go for me and the misses; one double for her and two for me. I'm able to pull the shots as fast as I can go and immediately steam enough milk at once for both drinks -- huge time saver over the Gaggia. Start-up time is about 15 minutes to get to operating temp but needs about 60 minutes to warm the cups.
As for the cup warmer, it is small but designed keeping the non-plumb option in mind. If plumbing is not an option, you will be filling the tank every day. The design makes this task relatively easy to either pour from the top after removing the tank lid or by removing the tank entirely. Removing the tank entirely has resulted in slight leakage from the tank. This initial leak caused me to be concerned about receiving a faulty machine. This leads me to my negative buying experience with WholeLatteLove.com.
I purchased this machine after contacting WholeLatteLove.com by email to confirm whether they could ship the Cellini Evo to an APO address. They replied back saying they could but didn't have the Cellini in stock. So, they offered to sell the Giotto Evo for the same price as the Cellini and included free shipping. I made the purchase and included various other items in the order. When the box arrived, the order was incomplete. The internal box (factory packed) was previously opened and the machine looked as if it was a demo or refurbished model. Specifically, the black frame under the drip tray was chipped and dried water marks spotted the machine. I made email contact with the vendor and my email was forwarded to another section asking for a response. The reply email only addressed the incomplete order and ignored my questions about the leaks and whether I had received a demo or refurbished machine. To date, I have sent three separate emails inquiring about the state of the machine that was sold to me and I have not received a single response regarding this issue.