Beautiful, powerful machine for serious coffee lovers; long term quality questionable.
Positive Product Points
Plumbed-in water line, super quiet rotary pump, powerful steaming, cool touch steam/hot water wands,heats quickly, high capacity boiler capable of making many drinks without wait time, all stainless steel looks great
Negative Product Points
Not much space between group head and drip tray, makes it difficult to fit various sized cups under to brew directly into. Pump and water level gauge for boiler had to be replaced at <1 year, pressure problems 3 months later.
We previously owned an Expobar Office as our first prosumer espresso machine. It served us pretty well with steady use for almost six years. It was destroyed by UPS when I sent it in for service, so we researched more and upgraded to the Quickmill Vetrano. I love the direct water line, meaning no tedious refilling of water reservoirs. We followed Chris Coffee's suggestion and installed a water softener and filter on the water line as well, to protect the machine.
The lever action on the machine when pulling a shot is easy and fun to use, much more satisfying than pushing a button. The pump is very quiet, both when filling the boiler and pulling shots, a definite plus after the jarring noise of our last machine when it refilled. The steamer is powerful and does a fine job stretching and rolling the milk for a nice, velvetized finish. Both the steam arm and hot water arm are cool touch stainless, so you can move them around without burning your hands. My only complaint about the machine setup would be the small space between group head and drip tray, making it difficult to fit cups under.
I did a lot of research before deciding on the Vetrano, and hoped it would last even longer than our previous machine. However, I am now looking at having to send it back for service the second time in the 15 months we've owned it, not a stellar record in my book. I am concerned about the quality and durability of it. I will say the service technicians were very helpful at Chris Coffee, but it did take quite a while for them to get to our machine once we sent it in as they had a backlog of repairs. It's inconvenient to have to mail it in for service and then wait, each time being without a machine for a few weeks.
I found Chris Coffee's website to be really helpful, lots of good information on the machines as well as videos of how to use them. Their telephone sales staff were pleasant to work with and knowledgeable, we received our espresso machine quickly and in good condition. Follow up service has been helpful, but I am concerned about needing service twice already on a 15 month old machine.