Vetrano has it all along with Chris' Coffee customer service and support and I can see both of them serving me well for a lifetime.
Positive Product Points
Plumb in, quiet rotary pump, optional Sirai pressurestat upgrade, true e61 group, deep drip tray with optional drain connect, no burn steam and water wands, drip tray cover grate allows for very good water flow through, insulated boiler, high grade stainless steel body
Negative Product Points
cheesy on/off switch sticker, drip tray cover screen rattles sometimes when pulling shots, brew pressure adjustment not accessible without removing outer shell, 1.6 L boiler can be overtaxed for steam
Over all I'm exceptionally pleased with the Vetrano. It's conscientiously designed to offer everything I could need or want in an e61 group heat exchanging machine. The convenience of never having to worry about running out of water with a plumb in and the ease of adjustabilty and quietness of a rotary pump in a machine at the Vetrano's price make it a real value to me.
I tried the Vetrano out at Chris' along with my first choice machine, the Elektra A3 semi automatic. I found the Vetrano much easier to use and gave me as good or even better shots than the A3 so, given the Vetrano's price, my choice for the top of the list changed.
Four months later I have not regretted getting the Vetrano. Right from the shell it shows it's quality. The stainless steel is very high grade. The design is very good with a deep drip tray that slides out without having to remove the cover. The chromed e61 group is eye candy and impresses everyone who sees it. With the Guest fitting plumb in kit, filter and water softener kit and pressure regulator all available through Chris' Coffee the installation was easy and makes my set up trouble free.
Having upgraded from a Rancilio Silvia the Vetrano is a joy to use. HX flushing for temp is minor compared to temp surfing the Silvia and the consistency of the shots with the Vetrano outperforms a stock Silvia beyond the 3x cost margin. Quickmill has put together an excellent machine from Chris' direction and I believe the current model has been refined and tweaked to make it a the best HX home machine in it's price range. As Chris says his goal isn't to offer a God shot machine but a solid machine that consistently extracts very good espresso. I think he's done it with the Vetrano.
Apart from some harmless quirks is the Vetrano's 1.6L boiler. It's definitely designed for casual home use. More than once I've taxed out the boiler by cleaning/flushing the grouphead, clearing the steam wand of condensation just before steaming and found the power noticably dropped off just before finishing the froth for two lattes and that's with the boiler set for 1.2 bars. A bigger boiler machine would recover faster and provide more power longer.
Over all, for the price, I don't think you could go wrong with a Vetrano. Excellent home machine.
I bought a Vetrano with a Sirai pressurestat upgrade and all the connection accessories along with a Macap M4 stepless personally from Chris' coffee. I came down from Canada to visit Chris after arranging the visit almost a month in advance and he not only had the Vetrano set up for me but the other machine and grinders I was interested in so I could test drive them at my leisure. After about 4 hours of pulling shots, talking with Chris and getting advice and being hosted by his lovely assistant, Angela, I made my choices. No pressure and Chris was more than hospitable and helpful. Testing out the machines and grinders actually saved me quite a bit of money considering I was interested in a much more expensive set up before going down. Everything I read about the good customer service and support from Chris' I personally found to be true. Very pleasant, memorable, helpful buying experience.
Three Month Followup
After three months there's been no problem with the Vetrano. She continues to extract excellent espresso. A set of Synesso baskets is complimenting her very well. Great machine.
One Year Followup
After 1 year I've descaled the Vetrano boiler and HX line once and continue to fresh water backflush daily, chemical backflush monthly. The showerscreen and grouphead gasket I've replaced as part of her yearly maintenance. She's on atleast twice a day: once in the morning and once at night for a few hours each time. On weekends sometimes I have her going all day. No problems. Excellent machine. With improving barista experience the espresso I'm consistently capable of keeps getting better. The Vetrano so far is proving to be reliable and capable. Definitely a machine you can grow into. Well worth the investment.