Workhorse of a machine especially after 5 years of use. Amazing build quality. Should last a lifetime.
Negative Product Points
This was one of the first VBM's sold in the US. Called 1st-line Equipment and Diane has a machine out to me in no time. She was very thorough in assisting me in my needs, as this was a major purchase/upgrade after my years with a Silvia. This was a very low pressure sale and I feel like she advised me properly, and without the usual "sale pressure". The machine has been used everyday since 2008 without fail. Only recently did I do some replacement (ULKA pump, breeder valve, OPV rebuild) work, just to freshen up things. I was having a small issue with a slowly weakening pump and decided to call 1st-line. I immediately was connected with Guilio and he walked me through how to replace the breeder valve and pump.
Jim and Diane at 1st-line Equipment are simply the best in terms of customer service. I had the machine serviced by Guiio who is a master technician, and they could not have been more super. I would not hesitate to recommend them to anyone in any part of the US. If you purchase your machine from them, they will be most helpful from recommendations, to diagnosing issues over the phone, although I have not had many. I cannot speak too highly of these folks.