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Breville BES-820XL - Jenny S's Review
Posted: December 13, 2010, 7:10pm
review rating: 9.0
feedback: (1) comments | read | write
Breville BES-820XL
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More About This Product
Arrow The Breville BES-820XL has 6 Reviews
Arrow The Breville BES-820XL has been rated 6.80 overall by our member reviewers
Arrow This product has been in our review database since January 29, 2011.
Arrow Breville BES-820XL reviews have been viewed 35,887 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Jenny S 9.00
Joe Delphi 6.50
Kristie Gill 2.00
Davin Gegolick 2.00
Fred Nile 0.00

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Ratings and Stats Overall Rating: 3.0
Manufacturer: Breville (Chinese origin) Quality: 1
Average Price: $389.00 Usability: 7
Price Paid: $550.00 Cost vs. Value 0
Where Bought: Williams Sonoma Aesthetics 7
Owned for: 1 year Overall 0
Writer's Expertise: Just starting Would Buy Again: No
Similar Items Owned:
Bottom Line: When it works, it's great but after a year, you'll end up at Starbucks.
Positive Product Points

It's pretty.  It's easy to use.  It makes quality coffee when it works.

Negative Product Points

It's overpriced. Upkeep & maintenance is expensive.  Breville Customer Service is nonexistent.  A nightmare to get fixed.

Detailed Commentary

After it wore out, my husband ordered a new steam ring for our Breville.  Upon receipt, he tried to install it, to no avail.  He called Breville and their agent told us to bring it to CROSS BAY APPLIANCE SERVICE INC. in Howard Beach, NY, a 1 1/2hour commute from our home in Manhattan.  We brought it there where we were told to leave it and they would keep us posted.
Weeks went by, they never called...so we did.  Each time we called to check the status, the guys at Cross Bay were impatient, rude, uninformed.  They even hung up on me!  I called Breville to file a complaint and they said they'd speak with Cross Bay & follow-up with me.  They never did either!  In fact, nobody in their offices contacted us to follow up.
We finally received our machine via UPS: wet, scratched and banged-up with the total bill of $84.92 for a steam ring install!!!!!
After unloading the machine, wiping it off putting the parts together and plugging it in, it doesn't work!  We called Breville, emailed them, but no response.  So far we've spent over $600 and wasted 3 months ordering Starbucks...so tack on another $500 and we're out $1100!  Nice, huh?

Buying Experience

Williams Sonoma didn't know anything about the machine.  We did our own research and found good reviews...I wish we would have dug deeper to find out about repairs.

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review rating: 9.0
Posted: December 13, 2010, 7:10pm
feedback: (1) comments | read | write
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