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Breville Cafe Roma - Airwon Ojay's Review
Posted: October 9, 2007, 10:30am
review rating: 8.0
feedback: (0) comments | read | write
Breville Cafe Roma ESP8XL
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More About This Product
Arrow The Breville Cafe Roma has 41 Reviews
Arrow The Breville Cafe Roma has been rated 7.19 overall by our member reviewers
Arrow This product has been in our review database since April 5, 2006.
Arrow Breville Cafe Roma reviews have been viewed 273,923 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Ben Egger 10.00
Charles Gauthier 10.00
Don Ferron 9.00
Marc Tischler 8.50
Dean W 8.33

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Ratings and Stats Overall Rating: 7.0
Manufacturer: Breville Quality: 5
Average Price: $249.00 Usability: 8
Price Paid: $250.00 Cost vs. Value 8
Where Bought: dept store Aesthetics 8
Owned for: 1 year Overall 6
Writer's Expertise: I like coffee Would Buy Again: Yes
Similar Items Owned:
Bottom Line: Works well when it is not a Cassť Roma.
Positive Product Points

We liked the look of it.  Good heat, good foam, easy to use.

Negative Product Points

Plastic parts break.  Long delays in getting replacement parts.  Some types of coffee just don't work with it and plug the filter.  Oddly enough, some other coffees do not have that problem.

Detailed Commentary

Overall satisfactory performance for the price, though the single hole filter plugs frequently, as does the milk frother.  Both can be cleaned w/ tool supplied.  Snobbery aside, you do not want to use a blade grinder w/ this machine.  Irregular grind will plug it.  Problem solved when i went back to my (hand) burr filter.  Unfortunately, the damage was done: plastic filter holder ring cracked under pressure, likely when removing filter during a plugged episode.  Cracked ring led to coffee grinds spewing while under pressure.

Very unsatisfactory after-sales service.   I was advised when I brought in the machine to the service center that this is not an isolated incident.  They were waiting for 3 other parts.  Parts were supposed to be 2 weeks to deliver and an additional 8 weeks to install.   Three weeks into waiting for spare parts, i have machined replacement from aluminum.  Machine is up and running again.  We will see for how long.  There were definite signs of rust on inside of body, but controls seemed to remain in good shape.  Contact me if you are interested in metal replacement part.  www.vancouverwireedm.com/caferomadiyt.htm

Buying Experience

Bought from a department store.  After sales experience poor.  Long delays to get part (3 weeks already), could not get through to after-sales by phone.

Three Month Followup

It took over 10 weeks to get a replacement part, and even then we only received it after calling head office to jump the queue.  The part is still available at www.vancouverwireedm.com/caferomadiyt.htm if you are having problems getting a replacement.

One Year Followup

Aluminum part is still good on our machine.  We have now sold parts all over the US and Canada.  You can read customer reviews on the website.  The link is below.

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review rating: 8.0
Posted: October 9, 2007, 10:30am
feedback: (0) comments | read | write
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