My second espresso machine. This one lasted six months
Positive Product Points
Reasonably priced retail.
Negative Product Points
While critical parts are metal, this does not necessarily mean they are going to last long. The handle snapped off the filter holder after only three weeks use, but Sears replaced the part on the spot, no questions asked. The ring underneath the tank which holds the filter holder also broke - see follow ups
The original reviewer bought his on EBay for a much cheaper than retail price. But the design of the milk frother has changed recently from the illustration currently on the coffeegeek site. New models have an all metal version which works extremely well, producing a dense, even foam every time. This looks neater than the old plastic version and may well last longer.
The metal filters have a two level design. Water does get trapped between the two layers of the filter and needs to be shaken out each time if you want to avoid brown puddles on the counter top. There is a "pod" filter holder which I have never used.
A useful tool is supplied to poke holes clean in both the frother wand and the filters. Beware: it is VERY sharp. It also has the specially designed hole in it to undo the wand for cleaning. The wand is screwed in tightly and you must keep your fingers clear of the needle when undoing the frother tip. This is easier to type than achieve in practice.
I bought mine in a department store (Sears). They only had a display model on the shelf and had to get one for me from the back. Service was friendly, but not expert coffee maker - as expected. YMMV.
Three Month Followup
The machine continues to produce good coffee and, so far, the replacement part is holding up.
I read somewhere that the secret of good cappuccino is "a fanatical dedication to hygiene" and I do spend a lot of time cleaning the milk wand and coffee filter.
One Year Followup
Actually now more like a two and half year follow up. The replacement part is still OK. The milk froth "enhancer" has fallen off. The rubber collar used to attach it to the machine simply fell apart under everyday use. The metal tube has to be taken off frequently to access the milk frother tip for cleaning, and the rubber quickly deteriorated. I cannot say I notice any effect on foam quality: I do not know what "enhanced" means if this piece can simply be left off.