Ok, i don't actually own one of these machines but i sell espresso machines for a living, we quickly sold 8 of these after a favourable review in a magazine over here in the UK. Unfortunatekly the review was a very shallow one that only seemed to rate looks and interesting unique features that the machines held.
We then proceeded to have 7 of the 8 returned to us when they broke. It wasn't just one thing that kept going wrong with them either, it was a collection of several different faults: broken pump, stem valve won't close, internal leakage, etc, etc
Our general solution was to swap these machine for the similarly priced but far more reliable Gaggia Cubika
If you want my advice steer clear
Of course the shop I work in has fantastic service, but I would say that wouldn't I?