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Francis Francis X1 - Josh Alwitt's Review
Posted: February 6, 2012, 1:41pm
review rating: 8.0
feedback: (0) comments | read | write
Francis Francis X1
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More About This Product
Arrow The Francis Francis X1 has 43 Reviews
Arrow The Francis Francis X1 has been rated 7.20 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Francis Francis X1 reviews have been viewed 247,523 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Scott Smith 8.75
Patrick Moss 8.00
Josh Alwitt 8.00
Steve Strawman 8.00
Phil M 7.60

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Ratings and Stats Overall Rating: 4.8
Manufacturer: Francis! Francis! Quality: 3
Average Price: $799.00 Usability: 7
Price Paid: $400.00 Cost vs. Value 3
Where Bought: illy Aesthetics 8
Owned for: 2 years Overall 3
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: Francis! Francis! X5
Bottom Line: Great coffee and easy to use, but unreliable machine makes it not worth the trouble
Positive Product Points

Beautiful product, easy to use.  Drawer for coffee drips is easy to remove and clean.  Water heats up for steam quickly.  With the illy PODS makes a great cup of espresso.

Negative Product Points

RELIABILITY.  A model at this price should not have to been sent back for repair twice in two years.

Detailed Commentary

It arrived with a broken bar on the cup rack.  Not enough to worry about.  Then after six months the thermometer quit.  Still not enough to send it for repair.  Then it started leaking water from the filter.  Time to repair.   Got it back in March 2011, and here we are on it's annual breakage anniversary (Feb 2012) and I'm sending it back again because the pump is making sucking noises and it's not producing much coffee.  Probably a broken seal or something like that.

I was particularly disappointed because my X5 model was even more unreliable and after its 2nd or 3rd repair I sold it and "upgraded" to the X1, hoping for greater reliability.  Apparently the X1 can overheat easily because it runs the heater even if the interior reservoir is not full.    The X5 avoids this problem electronically and to its credit, overheating has not been the problem on this model.

Buying Experience

Bought it from Illy with the coffee subscription.  They make it very easy.

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review rating: 8.0
Posted: February 6, 2012, 1:41pm
feedback: (0) comments | read | write
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