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Francis Francis X5 - Ken Friberg's Review
Posted: May 7, 2009, 8:50am
review rating: 6.0
feedback: (0) comments | read | write
Francis Francis X5
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More About This Product
Arrow The Francis Francis X5 has 21 Reviews
Arrow The Francis Francis X5 has been rated 8.20 overall by our member reviewers
Arrow This product has been in our review database since December 1, 2001.
Arrow Francis Francis X5 reviews have been viewed 160,555 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Theron Georges 8.16
Patrick S. 8.00
Diane Romano 7.50
Robert Wheatley 7.00
Jane Zeero 7.00

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Ratings and Stats Overall Rating: 4.8
Manufacturer: Francis! Francis! Quality: 2
Average Price: $449.00 Usability: 8
Price Paid: $450.00 Cost vs. Value 2
Where Bought: Cooks Aesthetics 9
Owned for: 2 years Overall 3
Writer's Expertise: I live coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: 2 for 2, both my machines failed, 2 thumbs down
Positive Product Points

Great exterior design. When it worked it produced excellent espresso.

Negative Product Points

Poor internal build quality.

Detailed Commentary

They brag that the internal build quality is good but I have had 2 of these machines and they have both had major problems. One has a coil burn die and the other has both coil heating problems and a malfunctioning switch.

Because there is only one individual who has the US contract to repair and they do not sell parts, it is extremely  frustrating and difficult to get these machines repaired.

I highly recommend looking to another brand and I have express my concern to my local pro cook shop where I purchased the machines.

Buying Experience

Buy local. My local pro cooking store, not a chain store, is fantastic. Only problem with this purchase was that they couldn't be of any assistance. It fell on me to solve the repair. Francis Francis was of no help when trying to get these machines repaired.

Francis Francis needs to sell parts in the US.

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review rating: 6.0
Posted: May 7, 2009, 8:50am
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