Buy an all metal machine with substantial construction, stay away from this plastic wannabe!
Positive Product Points
when the machine was functioning, it made good coffee with good quality crema. The controls were easy to operate and the included DVD was very helpful in using the controls.
Negative Product Points
This machine is made of cheaper parts and poorly constructed. Although I have owned the machine for over a year, I have been without it for more than 50% of that time because it was being repaired. The switches keep breaking because they are all plastic and they have jammed to the point where I cannot turn the machine off or changes the functions.
The fit and finish are poor quality and the all plastic case really is less than I expected.
Detailed Commentary
Although Gaggia is know to make some good high end machines, it is obvious to me that this machine was designed to be cheap, and it really is. This machine is made of cheaper parts and poorly constructed. Although I have owned the machine for over a year, I have been without it for more than 50% of that time because it was being repaired. The switches keep breaking because they are all plastic and they have jammed to the point where I cannot turn the machine off or changes the functions.
One of the additional problems with buying a machine made by Gaggia is that they have no representation in the US and no English site.
Buying Experience
Initially the vendor was helpful in helping get the best performance from the product but when the switches failed for the second time I was extremely unhappy with their customer support. I had to force them to offer me a credit so that I could by another machine.
