After 3 1/2 years usage, it starts rusted -DO NOT BUY this model
Positive Product Points
Good and solid machine.
Negative Product Points
Rust started after 3 1/2 years of usage. Warrenty cover only one year, you will lose you $ and time if you invest your $ on this machine until they fix this problem.
Detailed Commentary
I bought the Gaggia Classic from Whole Latte Love about 4 years ago. Good shots and solid machine. However, after 3 1/2 years of usage it, the rust started on the upper inside of the shell where the removable water reservoir sits. I emailed WLL and Gaggia, no answer. I called them they said that the body must be replaced and they only cover their product for one year. Humn, rust started from the Gaggia Classic? I lose my $. Long term investment on this machine? I wouldn't buy the Gaggia Classic again unless they fix this problem.
Good shots, looks solid machine but rusted after 3 1/2 years.
Buying Experience
WLL provided a good service when you buy the product from them but when problem come ha ha.... bad experience.
Three Month Followup
On Oct 17 2003, I sent an email to WLL request WLL to fix the "rusted" problem. Got a reply from WLL < Hi, I will look into it and get back to you shortly. I am sorry about the problem. >
Ten months later, on July 23 2004, I sent another email to remind WLL about their promised. I got an email reply from WLL
<Hello Michael, I was able to get Gaggia to ship me a new Stainless steel body. If you would pay for shipping we can replace it for you at no labor charge. Gaggia is going to ship me a new body with their next shipment of machines to the USA. If you would like to go forward with this please let me know ASAP if you have a polished or brushed finish. Thank you. > I'm willing to pay for the shippiong cost.
I'm still waiting for WLL to inform me when they received the "Stainless Steel" Gaggia Classic body from Gaggia which may coming on September 2004.
Thanks Whole Latte Love for keeping their promiss, at least they offered a solution for the rusted Gaggia Classic machine.
