Be prepared to learn how to operate machine. Whole Latte Love is the purveyor of poor customer service and obviously bad expresso machines.
Positive Product Points
looks nice, seems professional
Negative Product Points
doesn't work (new machine works-needs experience and practice)
Bought as a Christmas gift, Whole Latte Love did not respond to emails before Xmas about non functioning machine or tech service was out. After holiday, they keep saying that they are issuing a UPS pickup ticket- but say that it takes 24 hours to do so. This is plain untrue as one can be filled out and emailed within seconds.
On the whole- Whole Latte Love is coming off as a desperate retailer, under capitalized and unable to support product. I suggest that you direct any money you have to spend away from them. WLL advertises heavily on this site- I hope this review conteracts that advertising.
BAD as can be. Still negative points for Whole Latte Love.
Three Month Followup
The Mfg's name plate has fallen off the front of the machine, I've finally figured out how to make a consistent espresso, (now to work on my roast)- I would not rate either the quality of the workmanship on the machine nor the customer service by 'Whole Latte Love' as good or consistent. It does make a good quality cup o' joe.