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Gaggia Compact Digital - Stephen Edelman's Review
Posted: April 27, 2007, 4:19am
review rating: 6.0
feedback: (1) comments | read | write
Gaggia Compact Digital
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More About This Product
Arrow The Gaggia Compact Digital has 8 Reviews
Arrow The Gaggia Compact Digital has been rated 5.78 overall by our member reviewers
Arrow This product has been in our review database since November 4, 2003.
Arrow Gaggia Compact Digital reviews have been viewed 36,636 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Alan Hubble 6.00
Stephen Edelman 6.00
Richard Foulkes 5.50
Stephen Rudolph 5.33
Craig Peterson 5.00

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Ratings and Stats Overall Rating: 4.2
Manufacturer: Gaggia Quality: 3
Average Price: $749.00 Usability: 2
Price Paid: $750.00 Cost vs. Value 5
Where Bought: Whole Latta Love Aesthetics 8
Owned for: 1 year Overall 3
Writer's Expertise: Pro Barista Would Buy Again: No
Similar Items Owned:
Bottom Line: Avoid Gaggia products unless you don't care about after sales service
Positive Product Points

Makes a great shot of espresso when the machine is working in your home rather than at Gaggia's repair facility for almost 3 months

Negative Product Points

Gaggia gets a big ZERO from me based upon an inferior repair operation.  They kept my machine for almost 3 months and still didn't fix it properly!

Detailed Commentary

My experience with warranty service from Gaggia was inferior to the point that I will never purchase a Gaggia product ever again.  I had a simple steam valve repair which was to be performed under warranty since the machine was less than 1 year old.  

Gaggia kept my machine for almost 3 months while it awaited someone to repair my machine.  Unacceptable!!

Since my machine could still work (it was leaking water due to the broken steam valve), Gaggia should have notified me that I was on the repair maintenance list allowing me to keep my machine while my place in the queue came up.  Then, they could have notified me to send it to them when they were ready to repair it.

Instead, they kept my machine on their waiting shelves.  Then, when they finally returned my machine to me, they expressed no contrition over my gross inconvenience.

Buying Experience

The machine was easy to purchase from Whole Latta Love

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review rating: 6.0
Posted: April 27, 2007, 4:19am
feedback: (1) comments | read | write
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