No frills, quality machine for no-nonsense coffee lovers
Positive Product Points
Looks, quality.
Negative Product Points
A bit querky -- poorly transalated instruction manual is a GAS to read -- "counter clockwise" translated as "against the watch sense". After three years, the dripper spout broke off the espresso basket -- I now brew without it -- just fine thank you very much.
Detailed Commentary
Awesome looking, heavy duty -- easy to fix and maintain product. First time house guests always notice and complement, but I've long ago ceased to notice how cool looking it is, and just depend upon it for the daily dose(s) of fine espresso and frothy milk it produces. It's easy to use, if querky, and aforesaid house guests always rave about the coffee too. I've had this machine for 3+ years and its been very dependable. Once, it acted up, but the FINE SERVICE DEPARTMENT AT 1st LINE EQUIPMENT had me back up and running in a jiffy -- just had to hit a reset button on the boiler.
Buying Experience
Hmm. How many ways can I advise that you buy from 1st Line equipment in NJ. The service department rocks. Even after multiple emails where a knowledgable professional coached me through a diagnosis and fix, I got an email early the next morning --"did that work for you?" These people really care -- and they carry the quality imported products (consumer and commercial) that a lot of folks want (Try asking the salepeople at williams sonoma for an Isomac). I would buy this machine - from 1st line again without question.
