If you want convenience over quality, this is your machine
Positive Product Points
Convenient. Easy to use.
Negative Product Points
Watery espresso. Technical glitches.
I upgraded to this machine from my Jura C1000 after it was recalled. I was able to exchange the C1000 +$500 for the F9. This machine makes better espresso than a steam toy but not as good as most other home machines. The quality of the shot is watery at best. It is nice and convenient to use, especially when waking up early and needing an effortless shot of espresso. Power on, hit the rinse button then push the single shot button 3 times for a "strong" shot. That aside, i get "drawer missing" error messages often, even in mid-brew, while the drawer is in place. I recently acquired a Pavoni Europiccola, one shot from that machine and I don't even like looking at the Jura.
I dealt with Jura because of the recall, I don't remember where I originally purchased the C1000. Jura was very helpful during the recall and trading the machines was a great option. I basically got a brand new F9 for $500, plus my C1000 trade in. Jura has also been helpful with any questions or problems I had with their machines.