Easy to handle machine that produces great coffee, even for a coffee geek!
Positive Product Points
Very easy usage and cleaning; great coffee results
Negative Product Points
Steaming milk is a minor, also the coffee temperature
The S9 is an easy to use-apparatus. It makes fantastic coffee all day long. Before the Jura I had a Pavoni which makes a delicious cup, but was dangerous for my children because of the heat of the machine (outside). I looked for a automated machine and tested the S9 and loved it instantly. The steaming of milk doesn't satisfy and the temperature of the coffee should be higher. The cleaning of the machine is automated. The refusal is quick and easy to handle. If I could change the design I would make it 2/3 of the size...
Bought in Holland; great service from the wholesaler in Zoetermeer. Waitinglist for service was 9 days but shipping (after confirmed okay for repair) was same day. Good communications. Fair prices for repairs.
Three Month Followup
What a wonderful device (more important than a vacuumcleaner :-) )
One Year Followup
We had one repair (boiler). Although out of garantee the importer/dealer charged a small amount of euro's but also fixed other minors. Cleaning the device is easy, the coffee is still great. No regrets!