Looked like a honey for all that money but now it doesn't serve a drop and will be a nice door stop.
Positive Product Points
Good coffee, great looks, easy to clean
Negative Product Points
Quit after 18 months. Must ship to Capresso for repair. They would not recommend an appliance repair in Florida. I feel the machine is fragile and to keep shipping to company would be excessive.
This machine was just great at the beginning, and we used it for an average of 7 to 10 cups of cappuccino per day. The coffee was pretty consistent and whoever tasted it was impressed. After a time, the froth (using the express frother) was a little cold at times, but then seemed okay. I was meticulous in its cleaning and maintenance (filter change and tablet cleaning. Regular cleaning was done every day and all was okay.
Suddenely last week, while brewing, the machine started throwing coffee into the tray, with no liquid pouring from the spouts at all. I called the company and they told me to check for clogs inside with the tray removed. Finding nothing, I called back and was told that they would fix the machine for $150, which included shipping. Since the S9 is out of waranty, I don't seem to have a choice. I sent them an e-mail asking for a repair center in Florida, but they sent an answer only stating that I should ship the machine back to them for the afforementioned $150. I am hesitating sending it to them, wondering if something else will go wrong and shipping gets to be a bit much. I fear that I may have gotten a defective product.
I am extremely disappointed in this purchase and don't feel that Capresso is too concerned about their product after sale. I really don't want to give them $150 to repair a coffee machine of such supposed quality. I know anything can happen to a an appliance, but for this price, I would expect a bit more longevity.
Bought from 1st in Coffee on the internet. They were fine and shipped when promised. I was sent an e-mail when the product shipped and it was right on time. I had no experience with their customer service, so can't comment on that. My overall impression though is that they are reliable.