If it was more robust and reliable this is perfect for the small office - but for now no cigar I'm afraid.
Positive Product Points
I bought this machine for a small office environment. It is perfect, no mess, easy to use, quick and convenient.
Negative Product Points
Initially it's great but it soon goes downhill. Build quality is poor, it's been into the doctors 3 times in less than 3 years and doesn't get heavy usage. The quality of the coffee is great for office use, ie it's way better than instant or perculated (spew) but I wouldn't recommend it for people who are particular about their coffee. When new it actually tastes quite good but very quickly it has no intensity or richness - it's as if the internal components become contaminated (and can't be cleaned normally) which results in a more bitter, dirty taste - it's still very good for non experts but disappointing compared to the initial draws when new.
Overall I think this automated style of machine is a fantastic solution for an office - if only it was better quality, more reliable and could consistently produce a better flavour.
Admittedly the first problem I encountered was (apparently) my fault. When setting the acidity level of the water I selected the lowest because our water is really pure and didn't even register on the strip test. However the machine still has a descaling programme built in. When the first descaling process came about I followed the instructions in the manual which in hindsight aren't too good. The instructions said to dissolve the cleaning tablet in the water resevoir then proceed with the prompts on screen. It didn't specify that you need a special tablet (I used the normal cleaning one because that's what it said in the manual - and the retailer hadn't explained anything to me about maintenence). Of course it didn't dissolve properly and the whole cleaning process took half a day to complete. I was frustrated and turned off the descaling cycle, after all, our water was so clean anyway.
The electronics identified to the retailer that I hadn't run the descaling when it was in for repairs so they used that as an excuse as to what caused the problem - I have my doubts though. What was the first fault? The machine basically clogged up and the water went into where the grounds are collected rather than drawing a coffee. The area where it clogged isn't what I would consider an area prone to requiring descaling but rather a build up of coffee residual (and I had religiously followed all of the automated cleaning cycles).
The second problem about a year later was that the grinder and boiler unit had to be totally replaced - they had simply worn out. The positive point to come out of this problem was that the coffee tasted so much better after the repair, well for at least a week and then it was back to the same old office flavour.
But then another month later and the steam wand became as limp as an old man without Viagra and leaked - again bad assmembly and parts - or was it a result of the earlier repair job?
Columbus coffee www.columbuscoffee.co.nz are a great cafe with great coffe and knowledge however I got the feeling they're just running a business for a profit with no real concerns for selling a product suitable for the customers requirements. They recommended the Impressa 75 for an office environment, then when I took it in for it's first repair (after the warranty had run out of course) they tried to tell me that they were surprised at how many draws the machine had made (which was only about an average of 10 a day) and that was the problem - over use! If it's suitable for an office environment it should be able to handle more than this - even a home machine should be able to handle 10 draws a day.