I would NEVER buy a Krups product again based on the "head in the sand" attitude of the NZ Krups agent (especially any that are manufactured in China)
Positive Product Points
Looks ok on the bench and was available at a good price - $299.00. It was not the cheapest available at the time and we purchased a brand that we had had a good experience with previously.
Negative Product Points
Rubber ORing on the collector has failure 4 times in 8 Months Catch tray spillage Catch tray is warped and is hard to remove Inconsistent water temperature
Detailed Commentary
The rubber ORing which on the Brewing Head has failed 4 times in 8 months. The rubber fails, as it splits/erodes with water pressure and causes boiling water to spurt out all over the bench. If your hand is anywhere near it when it fails you will get scolded. Usage - we make two cups of coffee in the morning & two at night and turn the machine off each time so we do not over use the machine. The Krups NZ agent keeps telling us that the Oring is a wearing part and not free under warranty. We had a previous Krups model for 4 years which require 2 new ORings in that time (acceptable) so if we have this one as long we will need at least 24 ORings at $3.00 each (unacceptable) The catch tray, if not emptied regularly (say every 10 - 15 or so coffees) will all of a sudden leak half a litre of water all over the bench. This is caused by a small safety hole which is supposed to open when the tray is full and allow a small amount of water to leak as an indicator that ithe tank is full. Unfortunately the hole is easliy blocked with coffee grains which then allows the tray to overfill and at then seems to unblock itself and lets the contents spill over the bench. Very annoying when you arrive home from work to find the bench flooded and a big puddle on the kitchen floor. The catch tray is warped (I think due to heat) and is hard to remove resulting in further spillage as you need to pull it out with some force and when it does give, spills waste all over the bench. The water temp is inconsistent. Sometimes is ok and other times it is boiling.
Buying Experience
Krups NZ agent has told us that the Oring is a wearing part and the failures we have had is fair wear & tear. We had the previous model for 4 years (2 Orings in that time) so if we have this one for as long we will need at least 24 ORings.
