If you are unfortunate enough to receive a defective product, your temper might percolate, like mine did, trying to resolve the problem
Positive Product Points
Negative Product Points
This item was defective from the moment it came out of the box. Brewing system didn't work and neither did the frother.
This item was a Christmas present from my daughter. She purchased it in October, and I didn't open it until December. I tried using it 3 different times, CAREFULLY reading the instructions, to ensure that I was using the machine correctly. We contacted Krups, and asked them to exchange the machine for a different one. They refused, claiming it was out of warranty after the first 30 days. They told us to send it back, and they would repair it, but only after a LOT of arguing. It took over 6 weeks and I just got the machine back. It was FILTHY and disgusting. I am relcutant to even use the machine, because it looks like it was left in a dirty warehouse and neglected for the past 2 months. I have never experienced such AWFUL customer service EVER! This was not a cheap machine, but the customer service at Krups was deplorable. I will NEVER buy another item from Krups again. Don't waste your money!