A compact, elegant machine that makes espresso better than any commercial espresso in the USA.
Positive Product Points
QUALITY of coffee! What else is important? Additionally, the machine is made with industrial quality. The grinder works very well. The switch for the grinder is built in so that pushing the portafilter into the slot starts the grinding. The components are heavy and the fit of the portafilter into the group head is secure. The built-in tamper is positioned perfectly and the machine does not move when pushing up on the tamper. It's very easy to refill the water tank. (We keep a small funnel inside the machine and just bring the sink sprayer over and fill.) The drip tray is big enough to not be a problem. The machine looks good on the kitchen counter. It takes only a bit of experimentation to achieve an excellent espresso.
Negative Product Points
The steamer does not make the dense foam that a commercial machine is able to produce. The coffee grinder does not have enough whole bean capacity. The grinder is not centered over the portafilter basket. There is no easy way to remove the beans from the grinder to switch between regular coffee and decaf.
My wife and I are espresso aficionados. We have spent a lot of time in Italy and have always wanted to reach that level at home. Coincidently, given the name of this machine, it is in Naples that we have found the best coffee on the planet.
Although we live in San Francisco we have never been able to find real Italian espresso. Neither Peet's nor Tully's has ever reached that kind of level. The Napolitana has finally made us happy.
We consistently achieve very high quality. We went through many beans before settling on Torrefazione Perugia blend. It can be ordered online from Cooking.com.
So, buy this machine.
Peet's was very happy to spend a great deal of time and let me make many coffees with many different blends. We bought the floor model because they were out of stock; that's why we got the lower price.
Of course, this sale has cost Peet's a great deal of money. We no longer stop in there for coffee on a daily basis.