If you're looking for a quality espresso machine for home and don't want to spend a fortune....Nespresso is the right choice.
Positive Product Points
I find the espresso actually quite decent. I am partial to their Ristretto and Capriccio in the espresso line and Fortissio and Vivalto in their Lungo line. Both machines I've had poured consistent espresso shots and have literally had absolutely no issues at all with them not working when turned on. I de-scaled about once or twice a year.
Negative Product Points
Pod prices have risen since I first started buying them and think you should get more than the handful of capsules you get when you buy a new machine. It also wouldn't hurt to offer some specials every now and then or some kind of customer appreciation. I've been buying pods from them for years without a single discount or special offer.
Nespresso machines have held up quite well for me and would recommend them to anyone looking to prepare espresso at home for less than $300. They offer a wide range of espresso options and do very well in labeling them to make the process very easy for the first time buyer and newbie. Their "magazine" for members is put together very well and offer "special" pods quite often. Make sure to de-scale your machine every 6 months or so for best results.. especially if using tap water. If you live in a city with less than optimal water or have well water that isn't up to par than I highly recommend using SmartWater to prepare your espresso.
My last Nespresso machine was a gift but the first one I owned was purchased at Macy's in south Florida from an on-site Nespresso rep and the experience was wonderful.