Well built of quality materials. The only plastic part to speak of is the cover for the water resevoir. Performance is so consistent, one never even thinks about it.
Negative Product Points
Once you get rid of the ubiquitous, cheap plastic tamp, I cannot think of anything bad to say about this machine.
More has probably been written about this espresso machine than any other on this website. I don't have anything new to add. I can only confirm the praise others have lavished upon this espresso machine. It will give you great espresso with a minimum of fuss. It is solidly built and performs flawlessly and reliably. It is well designed in form and function. If you can combine this macine with freshly roasted beans and a very good grinder, it will make the best coffee you have ever tasted.
When I first bought this machine, I also bought a Solis Maestro grinder. At that time I thought I would be using the Solis Maestro for espresso and also for drip or vacuum coffee. However, once a person gets used to espresso from the Silvia, nothing else will do. I have since moved on to an Innova Conical Burr grinder (I-2) dedicated for espresso grinds. If you want to maximize the quality of espresso from the Silvia, I recommend nothing less than this grinder.
You will love the coffee from this machine!
!st Line is first in its class, no doubt about it. You cannot go wrong buying from Jim at 1st Line. They will take care of you to your satisfaction. The best!!