It's a very capable machine, but its reliability is very suspect: five years and it's dead.
Positive Product Points
For almost five years this machine did very well. It's finicky, and one has to be particularly careful with both the coffee and the grind (and the tamp), but once one is used to it Silvia can make a great shot. It has a large capacity reservoir that's enough for three lattes.
Negative Product Points
It's erratic, however, and one day one can pull a great shot and the next it can come out in twelve seconds. The single-shot just doesn't work well at all. But today, after almost five years of use (regularly cleaned etc.) it started to smoke. The top was scalding hot. I won't be surprised if it's not worth getting it repaired.
Most of the time, this makes a very good shot. It produced good shots more reliably than the Gaggias, Saecos, Solises and Krups we've had. But as I said, it's finicky. The exact coffee, ground exactly the same, tamped the same can produce wildly different results on different days. There's also no backflush for easy cleaning. We kept it as clean as we could, regularly descaled it, but after almost five years of use (four double shots and two lattes' worth of milk steamed almost every day), it's dead. Yes, that's a lot cheaper than buying espressos out, but for the price we expected much better durability. Shipping to Toronto will cost $40, it'll be $40 to diagnose it, then the repairs and return shipping, and we're looking at, I would guess, close to $400 (if its the boiler, for example). After this, I couldn't recommend it. Unfortunately, where we live we have no reliable retail outlet (our experience with Hendrick's wasn't good--no support at all).
The customer service is decent, but we haven't deal with them for a repair yet.