Nice design, liked the stainless steel but if the machine breaks Saeco may not stand behind their product!
Positive Product Points
Worked for 7 months and made good espresso during that time.
Negative Product Points
Horrible customer service and had many problems with the machine.
Detailed Commentary
I bought my Saeco espresso classico SS on 5/7/04 from Whole Latte Love and used it happily for 7 months. The steam wand leaked but there were no major issues until it started smoking out of the frothing wand. I tried descaling with no luck. I sent it back to Seaco for repair and they said it was my fault. They told me that I had added something other than water to the machine (which I did not). They also said it was going to cost $112 to repair the boiler unit (I paid $350 for the machine brand new). They were charging excessive rates for labor, shipping, and labor to package for shipping. I definitely would not buy Saeco again for the lack of service. They were not willing to answer questions and stopped answering calls as well. I dealt with Ryan Hedges, Melissa Niosi, and Brandi Gibson.
Buying Experience
Great buying experience with Whole Latte Love but terrible customer service from Saeco(Ryan Hedges, Melissa Niosi, and Brandi Gibson). Not willing to listen to any reason.
