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Saeco Classico Rapid Steam - Arcadio Ramirez's Review
Posted: June 30, 2005, 12:24pm
review rating: 3.7
feedback: (0) comments | read | write
Saeco Classico Rapid Steam
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More About This Product
Arrow The Saeco Classico Rapid Steam has 6 Reviews
Arrow The Saeco Classico Rapid Steam has been rated 7.83 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Saeco Classico Rapid Steam reviews have been viewed 53,344 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
André Thibert 9.00
Calla Hummel 8.00
Bob Allman 6.66
Dave Parsley 3.91
Arcadio Ramirez 3.66

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Ratings and Stats Overall Rating: 3.4
Manufacturer: Saeco Quality: 2
Average Price: $290.00 Usability: 5
Price Paid: $260.00 Cost vs. Value 3
Where Bought: online store Aesthetics 4
Owned for: 2 years Overall 3
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: krups
Bottom Line: Works great until it breaks then watch out!
Positive Product Points

When new & working it makes a nice cup of expresso & froths well.

Negative Product Points

Requires prepping
Very noisy
Broke down < 1 year (broken seals)
Horrible customer service!!!

Detailed Commentary

The Saeco Customer service department is horrible.  The product literature initially directs to someone in Italy who sends me the parts (and instructions) to fix the machine myself (note that the machine is now under warranty).  Then, after numerous email exchanges explaining this is not acceptable I get in contact with their US representative and  ask them to fix or replace it (now o/s warranty).  Now they want to charge me to fix the machine! In short, the machine worked great for a couple of months making great cups of expresso & frothing milk well (although the prepping of the machine is an issue when you are pressed for time).  After the honeymoon things got ugly.

Buying Experience

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review rating: 3.7
Posted: June 30, 2005, 12:24pm
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