This is a good machine for every day use with lighter roasted beans.
Positive Product Points
Very easy to use with just one-button operation for espresso with consistent results. Very easy to clean and maintain.
Negative Product Points
Sometimes a bit noisy, and too many plastic parts. Wait between espresso and steaming. No bypass doser on this model. Oily beans may cause the grounds to get stuck in the chute between the grinder and brew group.
I purchased the Saeco Vienna in 2003 and used it several times a day for the first two years with no problems. The video that comes with it helps with understanding how it works. After the second year, I ran into a problem with the grinder timing out...sent it in for service, and finally determined that the problem was caused by the beans I started using. With some superautos, you have to be careful not to use beans that have too much oil on them (darker roasted beans tend to have this). This can cause the grounds to get stuck between the grinder and the brewgroup. Once the clog is cleared, the machine works fine. If I were going to make the decision over again, I would consider purchasing an HX machine with separate grinder to allow for 1) steam immediately after brewing (or visa versa) without waiting, and 2) more flexibility with the type of beans that can be used. However, for every day use with lighter roasted beans, this is a good machine.
I purchased this machine from 1st-Line, and they have been great to work with.