I will NEVER buy high end Gaggia kit again, dreadful...DREADFULL post sales service.
Positive Product Points
Nice machine, makes classic coffee, known in the UK as the Incanto digital, I bought this bean to cup machine to replace my aging classic, It has served us well.,,,to a point
Negative Product Points
Cleaning is a bit of a pain, but so long as you keep on top of it, no worries.
I bought this machine with high hopes, after years of using my classic, and HWP, time to move on to a bean to cup machine, I researched them all well on the internet, I decided on this model, it was the right price, and offered all i wanted. I made over 2000 coffees with it, until the fateful day, 10 months after purchase, and still under warranty....it stopped working. It got stuck in rinse mode, for ...almost 2 days.....now I knew a clean was overdue, but not this much, eventually 2 days on..it just stopped working. Phone call to Gaggia UK, Yes the lady said....we know that fault..it needs a new board. we can collect but it will cost you 100 dollars for the courier, no problem, I can drop off, and did..the next day. That was 5 weeks ago, I am told they are waiting for the boards to be "manufactured" in Italy, I cannot get this machine back from Gaggia, and to top it all, if you check the internet I am not the only one suffering such poor service from this company on this model.
UPDATE, 3 months on, I have still not got this machine back from Gaggia UK, but on the 21st of December they provided me with a loan "brand new" Gaggia Titanium, this machine failed on the 8th Jan, and had to go back to Gaggia to be fitted with youve guessed it...a new board....fortunately the boards for this model were in stock, and I got a 4 day turn round. I feel a review of the Gaggia Titanium coming on !
Okay bought from a Gaggia UK outlet via the net, no problems