glad i upgraded from the hx and chris's coffee only place to buy it from
Positive Product Points
PID group boiler, plumb in, can turn off steam boiler if only making straight espresso unlike sopme of other double boilers. stable brew boiler temp w/o surfing as on an hx machine. need need for erics thermometer. good looking and i do like the blue "neon" light which can be turned off. stock knobs and pfs are a step up from version one of the hx. easy to use compared to hx.
Negative Product Points
has a reservoir which takes up room. would be a + for someone who didn't want to plumb in but wants a rotary double boiler. initially had trouble removing the case as the online instructions were not complete and i had to call chris for help.
i own the hx vetrano and wanted to upgrade. not very consistent pulls with an hx, this is much better with less variation. i don't always use the steam boiler but it is a lot quicker to heat up than the brew boiler if the machine is on and i need that boiler. somewhat less time between consecutive shots than the hx and a lot less hassle. unhappy w/ 10 ratings above but no 9+. 10 means perfect and nothing is perfect. easy to work on once you figure out how to remove cover especially given phone support from chris's. clean good looking ss w/o plastic. am making better espresso than w/ my hx.
wasn't sure what i wanted to buy and was considering the S1 dream. the salesperson went over w/ me the pros and cons of all the db machines in stock and did recommend the dream as his favorite. i bought a demo model for a reduced price and had to bring it back for a problem and it was repaired under warranty. i had the vetrano hx that i bought used and it was brought it several times for repairs over the 5 years i owned it with excellent service. as a repeat customer i got a little extra off.