I wrote a glowing review of this coffee maker when I bought it and then again a few months later. Now it is under voluntary recall because the plastic bowl where the water is poured in, along with the lid, it at risk for melting or igniting. So much for the glowing comments.......
Negative Product Points
fire, melting, loss of everything important, and so on......
Detailed Commentary
I am not a happy camper with the way Bunn is handling this recall. They only give two options. You can either send the coffee maker back for repairs or BUY another model for half price. I have owned this brewer for less than a year and believe they should simply send me a new one, period. The state that I live in has a consumer law stating that if the product is less than a year old it should be replaced. Bunn is saying that because the recall is voluntary they do not have to follow this law. Business should live or die by their after sales service, and this time Bunn is blowing it. Not only do I have to pack the damn thing up, but it also means that I will have to use (or buy.....hmmm.....) another coffee maker to use while this one is being repaired. Did it not occur to Bunn that this is a really stupid move? When I buy another coffee maker I just might not care about ever going back to Bunn.
Buying Experience
turns out the buying was the easy part!
Three Month Followup
Maybe I am just a coward who couldn't be bothered to ship it back for repairs, but I have to admit that the thoughts of having an "always on" heating element started to bother me in a way that it hadn't prior to the recall. After giving it some thought I went out and bought a wonderful Capresso to replace the Bunn. I am happy with it, and sincerely doubt that I will ever again buy a product that either stays hot constantly or that lacks a safety shut off after a certain amount of minutes.
