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Bunn Thermal Brewer - Jerry Dorn's Review
Posted: January 4, 2012, 12:48pm
review rating: 0.0
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Bunn Thermal Brewer
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More About This Product
Arrow The Bunn Thermal Brewer has 23 Reviews
Arrow The Bunn Thermal Brewer has been rated 6.64 overall by our member reviewers
Arrow This product has been in our review database since February 3, 2003.
Arrow Bunn Thermal Brewer reviews have been viewed 126,227 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Nick P 8.80
Chris A 8.50
Terry James 8.00
Zach Georgopoulos 8.00
Michael C 8.00

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Ratings and Stats Overall Rating: 7.8
Manufacturer: Bunn Quality: 8
Average Price: $140.00 Usability: 8
Price Paid: $150.00 Cost vs. Value 9
Where Bought: Macy's Aesthetics 5
Owned for: 3 years Overall 9
Writer's Expertise: I love coffee Would Buy Again: Yes
Similar Items Owned: cuisainart
Bottom Line: Love Bunn!
Positive Product Points

1) Brews at correct temp
2) Can brew at correct time
3) Carafe works well

Negative Product Points

1) Can over-flow easily

Detailed Commentary

Before I bought my Bunn I did all of the research and found out about the "to quick brew times and over flowing". I learned that by blocking two of the five holes in the spray-head I could slow down the brew time.  

So I went ahead and bought the machine from Macy's. I knew I was going to modify the spray head so I ordered a new one from Bunn in case I screwed-up the first one. I also ordered a restrictor head just for fun. Two days later I received the spray heads free of charge. Impressed!

After blocking the two holes , I started doing all of those thing us coffee geeks love to do...adjust the grind, tweak the amount coffee, ect.
I really began to love this thing when I tried lifting the lid after about one minute into the brew! I Lift the lid, the water from the spray head stop flowing, I slide out the filter basket together with the carafe and stir the grounds a little. Technivorm tweaking at about half the price! I probably don't have to do all of that to get great coffee out of this thing but after all ,  I am a coffee geek!!

I am sad to say that after three years of problem free service my Bunn died! I couldn't remember when I bought the machine but I thought it was out of warranty so I opened her up to see if I could fix her!  I discovered that a thermostat on top of the boiler was bad so I tried to find the part online. After not finding the part, I called Bunn to see if they had it.  I was informed by a very pleasant woman named Anne that they couldn't ship electrical parts through the mail but my machine was still under warranty and she would be happy to send me a new one.  Wow! I didn't expect that!

 In a time where customer service is rare, it's refreshing to see a company stands behind their products and make their customers feel appreciated.

Singed, Bunn customer for life, Jerry Dorn

Buying Experience

1) Macy's- great
2) Bunn-Wow! ( see above )

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Posted: January 4, 2012, 12:48pm
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