After owning this product for about 3 mo's now I can honestly say that I love it. It's not perfect, no coffee pot is, but for me this product does what it is supposed to do - make an outstanding cup of coffee.
First the quirks,,, I have a small amount of clearance between my counter top and cabinets so I have to pull the machine out, make coffee, then push back in it's resting place when I'm finished. This is due to the reservoir lid needing a full 10 inches of clearance above the top of the unit (that stands about 14 inches tall) to fully open. This is not a big deal to me, I'm an obsessive neurotic who likes to touch, push, pull and tweak every object I'm working with anyway.
I like to make my coffee with the standard 2 tbsp per 6 oz water, and with this machine I run into trouble with grinds overflowing if I go over 12 tbsp (6 of my coffee scoops) which means that I really can't brew to my strength at 9 or 10 cups, so this pot is only an 8 cup pot for me. I can grind the coffee coarser and it won't overflow, but coffee gets thin and weaker and I know its not clogging with fines because I'm using a new Rocky DL. This is also not a big deal to me because of the speed of the brew cycle. If I need more I just brew another pot it only takes a few mins.
If brewed right, the coffee from this pot is delightfully crisp and clean. I taste no hint of plastic, metal or anything unpleasant. My coffee is also hot...very hot....so hot it has to sit a min hot...Mc Donald's law suite hot. One thing I have noticed is that coffee consumed right after brewing it's not quite as hot as if it sits for about 2 or 3 mins, this is due to the slight warming from the warming plate under the carafe. The warming plate does not directly touch the bottom of the carafe, instead the carafe sits on 3 small round plastic feet that raise the carafe a centimeter above the warming plate. The warming plate turns off a few mins after brewing and my coffee never taste the least bit baked no matter how long it sits after brewing.