This product makes a half way decent cup of coffee - but that's about it.

Nice cup of coffee or not, this machine is an absolute pain to clean.  The grinder leaks coffee sludge and spews grounds, and the reusable filter falls apart. Plus, the carafe lid breaks. I bought one in 2000 and it died within a year.  I received another one as a gift and it lasted 18 months.  Considering all of the above, I will never purchase another.

I had wanted one of these coffee pots as soon as they started advertising them.  I had always ground my own beans, but a demanding work schedule was leaving me less and less time in the morning.  So I opted for the Cuisinart Grind & Brew.  Okay, not an outstanding cup of coffee and the time saved in the morning was then spent in the evening cleaning the dang thing.  The grinder always left coffee sludge around the grinding mechanism and spewed grounds all over the interior of the machine. The reusable filter falls apart quickly too.  The pouring spout on the carafe lid breaks, which can cause problems with the coffee brewing into the carafe if it's not sitting just right.  But I learned to deal with the pain of cleaning the machine and adjust the carafe just so until it stopped working.  I hadn’t even had it one full year.  At that time I thought, never again!  It is my belief that a $100 product should last far longer than a handful of months. Then I received another one as a gift.  Okay, I thought, I’ll try it again.  But this machine had the exact same problems - even with the carafe.  18 months later – it’s dead too.  I’ve written Cuisinart twice and have never heard a word back from them.  I own many of their products, but now they have lost me as a customer for good.  So do yourself a favor, don’t waste your hard earned money on this coffee pot – it’s simply not worth it.

I have writen Cuisinart twice and have never received a response.  Great customer service?  I think not.