A disappointing experience, it looked like it was very capable and yet fell down flat right at the starting gate.
Positive Product Points
Thermal carafe is well made. Very easy to program Stylish in the latest black and stainless Metal lifetime filter
Negative Product Points
Coffee does not get hot enough. Filter holder seems fussy and a bit difficult to use.
Detailed Commentary
I got the machine on the airmiles program and was looking forward to trying it out. It was a simple machine to use and made coffee easy, but the big problem from my point of view was that it did not make it hot enough. The thermal carafe did not help a lot even with a preheating from my kettle using boiling water. To be realistic even that seems an extra nuisance, I mean why should I have to boil a seperate kettle of water to try to keep my coffee hot, assuming it was hot to start with. I found the filter mechanism quite flimsy with a front opening door, you had to fiddle with it to open it just to get the filter in and out, not a lot mind you, but more than I figured you should have to especially for the price of the pot. I was always concerned it would break. The stop and go feature is sort of useless as why would you want to take the strongest cup out first and then every cup after is too weak. In my machine the plastic that controls the stop and go feature was very weak and broke while in the dish washer. Ir is recommended that you use the top shelf of the washer to avoid this, but it still broke anyway. I did contact Delonghi for a replacement and inadvertantly got the US distributer who told me that a replacement would be in the mail as soon as I gave them my address, when I did give my address I was told to contact the Canadian distributor. I did just that and it took me 3 months and countless emails and phone calls before I eventually got a warranty replacement, they wanted to charge me $45.00 for the warranty part. Interesting the differences between the 2 countries as far as Delonghi is concerned and on that note alone I would not buy any DeLonghi product. As a US resident I would have a different opinion. In the end after 6 months I finally regulated it to the garage, until my youngest daughter spotted it and asked if she could have it, I said take it away.
Buying Experience
Very easy, I ordered it through the airmiles program and had it two weeks later
