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Hamilton Beach Brew Station - Lainie Smith's Review
Posted: June 2, 2009, 2:33pm
review rating: 10.0
feedback: (0) comments | read | write
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More About This Product
Arrow The Hamilton Beach Brew Station has 28 Reviews
Arrow The Hamilton Beach Brew Station has been rated 5.43 overall by our member reviewers
Arrow This product has been in our review database since November 8, 2003.
Arrow Hamilton Beach Brew Station reviews have been viewed 160,417 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Lainie Smith 10.00
Mischelle Ogle 10.00
Robert T 9.50
Mike Boysen 9.00
Chris Hoesing 9.00

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Ratings and Stats Overall Rating: 5.4
Product Reviewed: Brew Station Deluxe
Manufacturer: Hamilton Beach Quality: 2
Average Price: Varies Usability: 9
Price Paid: $90.00 Cost vs. Value 8
Where Bought: ? Aesthetics 6
Owned for: 1 year Overall 2
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: 2
Bottom Line: I would probably not buy this machine again unless they make some major improvements. I do like their customer service and that might sway me to try other products of theirs.
Positive Product Points

Nice looking, clock that is lit, ease of use. I like the no-carafe part. Hamilton Beach customer service is superb.

Negative Product Points

Carafe gets stained quickly. Silver rubs away after a few weeks. Coffee leaks after a few months from the plunger mechanism eroding.

Detailed Commentary

This is the third Brew Station owned. We had the basic one for a long time with no problems, except for the plastic carafe staining, then we upgraded to the new model (Deluxe) so we could fill our travel mugs with ease. After a few months, the plunger/gasket on this one eroded and they sent a replacement. A few months after that, the same thing happened. I was thoroughly disgusted the second time it happened and I was ready to give them hell when I called. But, it turned out they were really nice and they offered to send me a new one free of charge. I think it's a great idea for a coffee maker, they just need to make some major improvements on it. Customer service was outstanding, they sent me a new coffee maker each time it broke, free of charge.

Buying Experience

Good

Three Month Followup

5 months after getting the 2nd replacement, the plunger eroded and fell off AGAIN, making the machine unusable.

One Year Followup

After 2 replacements of this same coffee maker (plus the initial purchase), we gave up and went for the Cuisinart version and have been happy with it for almost 6 months.  The Cuisinart does tend to be messy, as water leaks from it from time to time. We haven't found a model or type that is perfect yet. Perhaps in time, they will perfect this system as it is a great idea not to have a carafe - coffee never tastes burnt or bitter as it is not sitting for hours on a burner. Overall, my experience with the Hamilton Beach Brew station has been that the product is inferior as it breaks down after time, but the company is fantastic as it has sent me 2 brand new replacements with no questions asked. But, on the other hand, they must know how inferior their product is to keep replacing it so quickly. I would not buy this coffee maker again.

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review rating: 10.0
Posted: June 2, 2009, 2:33pm
feedback: (0) comments | read | write
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