I would probably not buy this machine again unless they make some major improvements. I do like their customer service and that might sway me to try other products of theirs.
Positive Product Points
Nice looking, clock that is lit, ease of use. I like the no-carafe part. Hamilton Beach customer service is superb.
Negative Product Points
Carafe gets stained quickly. Silver rubs away after a few weeks. Coffee leaks after a few months from the plunger mechanism eroding.
Detailed Commentary
This is the third Brew Station owned. We had the basic one for a long time with no problems, except for the plastic carafe staining, then we upgraded to the new model (Deluxe) so we could fill our travel mugs with ease. After a few months, the plunger/gasket on this one eroded and they sent a replacement. A few months after that, the same thing happened. I was thoroughly disgusted the second time it happened and I was ready to give them hell when I called. But, it turned out they were really nice and they offered to send me a new one free of charge. I think it's a great idea for a coffee maker, they just need to make some major improvements on it. Customer service was outstanding, they sent me a new coffee maker each time it broke, free of charge.
