For the price we paid, even if it breaks down in a year, I'm not going to complain. But, so far I'm having no problems and really like it over the coffee pot units
Positive Product Points
I've always hated coffee pots because very few of them were designed not to drop while pouring. The last two I got that had properly designed pots had heat plate failures within months. It's a no win with them. The BrewStation has not pot. I just stick my mug under the dispenser and fill it up. Simple.
Negative Product Points
Water/condensation pools in the top, so when I lift it open to clean out, water tends to drip down the back. It's certainly not made out of the most durable products, but it has few moving parts so it really makes little difference in the long run.
My wife got this for me after having gone through a series of coffee makers of the past few years. I'm not one to spend the money on a high end machine so we were looking for something simple and effective. Normally, it's just me drinking coffee, but when family visits, this machine puts out enough to satisfy the entire group. I love the fact that there is no coffee put, just a simple dispenser that you place your cup beneath (like a soda fountain). I love this because there is no dripping and spilling like there is with most coffee post.
This machine does take up a little more space than the average coffee maker, but I'll take that trade in this case. It's simply to use, the coffee tastes no different than any other coffee maker I've owned, and it doesn't drop (did I mention that?). No more coffee pot coffee makers for me.
My wife bought it a the local grocery store. Knowing here, it was all about the packaging and pictures, so they must have done a food job between that and the price.