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Keurig K-Cup - Sandy Andina's Review
Posted: August 11, 2010, 12:05am
review rating: 8.5
feedback: (0) comments | read | write
Keurig K-Cup Machines
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Arrow The Keurig K-Cup has 27 Reviews
Arrow The Keurig K-Cup has been rated 7.64 overall by our member reviewers
Arrow This product has been in our review database since October 23, 2007.
Arrow Keurig K-Cup reviews have been viewed 278,966 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Sandy Andina 8.50
Stephen Rudolph 8.00
John (The Harbor Pirate) Dupee 8.00
Sidney Bales 6.67
Davin Gegolick 6.50

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Ratings and Stats Overall Rating: 6.2
Product Reviewed: K70 Platinum
Manufacturer: Keurig / Green Mountain Quality: 4
Average Price: Varies Usability: 9
Price Paid: $130.00 Cost vs. Value 4
Where Bought: keurig.com Aesthetics 10
Owned for: 1 year Overall 4
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: failed K70 Platinum
Bottom Line: Lovely concept, nice.......while it lasts.......but back to the drawing board (and charm school for customer service).
Positive Product Points

Convenience, elegant design, relatively small footprint for large tank capacity, variety of cup sizes

Negative Product Points

Not dependable--unpredictably "short-cycles" (see Detailed Commentary); has happened with first one I bought and now replacement

Detailed Commentary

This is, in theory and for a short time when new, a lovely machine. The convenience can't be beat; the form factor gorgeous; and the coffees far better than one would expect for preground and not recently roasted. (Almost as good as when using fresh homeroast with my conventional brewers, whether electric or manual).  However, I must reluctantly conclude I cannot recommend purchasing this machine, or a replacement, unless you have a boatload of K-Cups already. Bought my first B70 in the spring of '09, and it worked so well that I bought a Mini for travel in July '09 (the Mini works fine but must be refilled, and the water allowed to reheat, for every cup--which is the 7 oz. mug).  We use filtered water. Around November, my first B70 began first to brew too-small cups; then after much noise and vibration would not dispense water through the coffee at all; finally, one morning I awoke and found it off, with water having leaked all over the counter.  I tried all the troubleshooting tips in the manual, none of which worked. Called Keurig, whose rep insisted it was because I hadn't descaled, even though it was not time to, I was using filtered soft water and the descale indicator never came on.  They agreed, though, that the shutoff and leak problems were known issues and sent me a new B70 in return for my sending them the filter holder from the dead one.  The new one arrived within the week and performed flawlessly until a couple of days ago, when it began "short-cupping" again.  Select 7, 9 or 12 oz., and it would brew 4; only way to get a larger cup would be to repeatedly brew (using the same K-cup) however many multiples of 4oz. you wanted your finished cup to be.  Rinsed filter, reamed needle. Descaled, and was temporarily relieved to see it spew out the exactly proper amt. of water. Awoke today and brewed a 7-cupper, and it short-cyled again. Still doing it. Was going to buy the more expensive Breville or Cuisinart versions, but did some research and found that they're all made by the same factory in China (same guts inside all three machines) and that the problem is an internal valve that, with a K-cup in the machine, cannot generate enough water pressure to overcome the resistance; if a larger size cup is chosen, any water drawn from the reservoir in excess of 4 oz. is spat back into it by said defective valve.

The Mini has been fine, but it is impractical for a family of four caffeinds who want their coffee in succession--and hot, to boot.  The Office/Commercial models have been solid workhorses, but as disgruntled home K-cup customers have caught on to this, these older and sturdier versions are perennially out of stock. (Perhaps the sale of the company to Green Mt. may be a factor in their unavailability).  I will make do with the massive quantity of K-cups I recently purchased, but will probably not be reordering.

Buying Experience

Easy as pie--go to Keurig's site, choose model, pay and wait for delivery.  Customer service can be snippy or evasive, however, when the machine inevitably goes blooey, and if it fails again, refuses to replace the machine despite an obvious and widespread design defect.

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review rating: 8.5
Posted: August 11, 2010, 12:05am
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