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KitchenAid ProLine - Daniel Normolle's Review
Posted: June 23, 2007, 10:20am
review rating: 8.2
feedback: (0) comments | read | write
KitchenAid ProLine Coffee Maker
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More About This Product
Arrow The KitchenAid ProLine has 16 Reviews
Arrow The KitchenAid ProLine has been rated 7.56 overall by our member reviewers
Arrow This product has been in our review database since November 8, 2003.
Arrow KitchenAid ProLine reviews have been viewed 111,596 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Robert Lamm 9.00
Rrose Selavy 8.50
Dream Alaska 8.33
Daniel Normolle 8.20
Bob Bowker 6.50

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Ratings and Stats Overall Rating: 6.0
Manufacturer: KitchenAid Quality: 5
Average Price: $300.00 Usability: 8
Price Paid: $300.00 Cost vs. Value 3
Where Bought: Williams-Sonoma Aesthetics 9
Owned for: 2 years Overall 5
Writer's Expertise: I like coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: Immediately appealing, but, in the long run, not a great value.
Positive Product Points

The 1350 watt heating unit, effective shower head and flat basket will make 12 cups of full-flavored coffee.

Negative Product Points

Build quality is not what one would expect.

Detailed Commentary

After having disappointing experiences with coffee makers in the $100-$200 range, and, swearing by the quality of my KitchenAid mixer and blender, I decided to spring for the ProLine coffee maker, largely because of the high-wattage heater unit.  The gold mesh basket was required, because paper filters do not hold sufficient coffee for 12 cups without spilling over the grinds.  The unit worked properly as advertised out of the box, and makes 12 good cups of coffee.  I immediately noticed that the heater plate is too hot, and, even at the low setting, scorches a full pot after half an hour.  And, I also had the condensate problem other reviewers have mentioned, which leaves a pool of water under and around the unit.  Otherwise, I was happy with its performance.

Unfortunately, after two years with this machine, I am less sanguine about the build quality.  When water is poured into the reservoir, some of it leaks through the shower head out onto the healing plate.  Occasionally, the timing indicator and clock fog up.  Some of the LEDs have been intermittent.  These are indications that the unit has an internal leak, and that water is getting into the control electronics.  The grill over the water inlet is showing rust spots.  And, the area around the grill, part of the unit's thick, enameled top, is growing crystals and bubbling, indicating that water has gotten under the finish and is causing rust.  The heating plate is also showing signs of corrosion.

This is not what I expected out of a unit in this price range.

Buying Experience

Eventually, I complained to Kitchen Aid.  They rapidly and without complaint replaced my coffee maker with what I assume is a refurbished unit.  The "new" unit does not not appear to leak internally, so the electronics are not failing.  But, it still leaves a pool of water around it like a naughty puppy.  And, the finish around the water intake is furiously bubbling; the metal underneath is, I assume, rusting.  So, I have no problem with KA's customer service, but it's too bad they can't get control of the quality of the product.  I think the design is good, but the execution flawed.

Three Month Followup

At 3 months, it seemed OK.

One Year Followup

Works OK now, but is rotting from within.

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review rating: 8.2
Posted: June 23, 2007, 10:20am
feedback: (0) comments | read | write
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