Nice appearance and sturdy build, but questionable longevity (Now on third unit!).
Positive Product Points
Nice appearance and sturdy build. Water reservoir grate in front for easy access. Capable of decent coffee. Extra caraffe and hot plate are handy for entertaining.
Negative Product Points
First unit's LCD display faded(moisture sensitive?). Second unit stopped powering on. Third unit now seems to be losing temperature. Replacement unit has flap on carafe pour spout that almost always causes coffee to spill onto the counter. Hot plate seems to "burn" coffee too quickly, even under low setting.
I swear by my Kitchenaid mixer, so I thought I'd give this expensive coffee maker a try. I am glad I bought it at William Sonoma, since we've been plagued with problems that made us exchange the first two units. Now the third unit seems to be losing temperature, even though I have been diligent with descaling. I have made very good coffee in the past with the Proline, but nowhere near as good as my Technivorm or Chemex.
The last replacement unit has a flap over the pour spout on the caraffe. Unless it is poured at exactly the right speed, coffee dribbles out all over your countertop. I am not sure what genius designed this, but I have detached it permanently. I am also not fond of the caraffe covers, which seem quite finicky when fitted on.
William Sonoma has an outstanding return policy...no questions asked, even beyond the manufacturer's warranty period. Even though WS does not discount, this return policy is worth everything.