This thing makes great coffee. It is fussy, and if you had the bad luck of getting a defective unit, that would probably be a deal-breaker, but we have had one year of great service; day-in-day-out, 2 pots per day, and it has held up well. When this guy wears out, I will have to get another one- the only thing that comes close is either chemex or funnel drip-style coffee.
Negative Product Points
A little time-consuming to prepare- at 5:00 am, its disheartening to face that, but the reward is worth it.
There are a few things you can do that will help use this machine. Use fresh water, fill the resevoir with a seperate canister ( our Britta pitcher works just fine), because the pot itself is too wide to use without spilling (you'll see what I mean when you try). Use a fine grind, with good coffee- Fill and tamp slightly. Make sure that the pot is securely placed into the machine, or you will experience some escape of steam. My only complaint is that we only get 2 large mugs per pot- hey maybe that means we need to back it down a little.....