One of the sharpest looking solo brewer's out there, with high tech glowing blue clock,  small footprint, and decent insulated mug that comes with the brewer.

Leaks like a sieve.  Coffee pours everywhere but in the mug, covering counter tops and running down the drawer fronts.

You would think I might have learned the first time around, but NO, I decided to give one more chance to this brewer.  Having bought one a couple of years ago and having virtually no luck getting it to actually brew the coffee into the cup instead of pouring it all over the counter, I decided that I still really liked the look, and maybe I should give it another chance.  My hopes were that maybe Starbucks had fixed the problem and that I now could brew a good cup of coffee without the roll of paper towels standing at the ready to sop up the mess.  NOPE.  Exactly the same experience.  Nothing has improved or been fixed, and I am now officially through with giving Starbuck's another chance at anything.  For those wondering if I read the instructions about how to put the mug under the brewer in the right position, I did, over and over again.  It simply doesn't work, no matter how many times you check that the lid of the mug is in the "proper locked back" position.  There is no excuse for this lousy machine.

Starbuck's.........pleasant people, friendly, and not a clue that this brewer sucks big time.