I'm a basic black coffee drinker but I drink a lot of it, and I like coffee that tastes good. I wanted to save money, have more options at the supermarket and have fresher coffee so I started grinding my own. I started out with a tiny Krups grinder with blades, which was great, except that it wasn't a sufficiently high volume grinder. I thought this Baratza would fill the bill. Boy, was I ever wrong! Keep in mind, I wasn't looking for anything more than the ability to effectively grind several cups of light to medium roast coffee at a time without the motor blowing out. I would have to say by far my biggest complaint is that the thing keeps jamming. I'm having to constantly turn it off and poke things into the burrs and shake it upside down in order to dislodge stuff and get it working again. It also doesn't help that the thing is noisy and slow and messy and made out of the flimsiest plastic you can imagine. I think it's going to end up in the appliance graveyard in my garage, where the old Krups lies, waiting for revival.
The vendor was fine. I received 1/2 pound of gourmet coffee with my order so at least I got something of worth out of the transaction.