Easy to use, good grind, but not sure how well built this machine is.
Positive Product Points
Easy to use, quality grind for many different beans, small footprint.
Negative Product Points
Too much downtime.
I have been using this grinder for two years and grinding enough beans for about 5 shots per day. The first week I had it the timer knob fell off. Ok, this is a known issue that is well documented and easy to fix with no downtime. The recommended fix is to put a piece of tape between the knob mounting tines and push the knob in hard until it is flush. (Baratza, that is embarrassing) Nine months into use I had to replace the main gear. This is a less documented issue that is resolved by installing the GB 2.0 upgrade kit that cost $10 (parts) and 7 days downtime. Then, at two years of use I had to replace the motor. This cost $50 (parts) and another week of downtime. I am on the fence whether this grinder is worth the hype. It is easy to use, gives a good grind for all the different beans I give it and has a small footprint on the counter. However I am now contemplating what will fail next, the burr, circuit board, or something silly like the main gear again. Two years of light use does not warrant this amount of failure for a device that is supposed to be one of the best home grinders on the market.
The House of Coffee Beans has been the neighborhood one stop shop for decades and it is because of the great service.