- Consistent grind across the range - Easy to use - Runs fairly clean
Negative Product Points
I really don't have any.
Detailed Commentary
I bought my Virtuoso from a vendor on Ebay as a "new, never used machine" for $139.00 plus $15.00 for shipping, a good deal. When I received it and opened the box, I extracted the Virtuoso and it came out in pieces. The casing lifted right out leaving the motor assembly in the box. A bunch of old coffee grinds came out with the casing. I know this is a "duh", but I quickly realized that this Virtuoso was not "new and never used". I pulled out the whole assembly and it was a mess. Parts were missing, it was dirty, I WAS NOT HAPPY. I called the Ebay vendor and to her credit, she asked me to send her some pictures of it and when I did, she refunded the full purchase price and shipping. She told me not to bother shipping it back to her. So, now that I have a Virtuoso in pieces, what do I do with it? I called Barzata and to my amazement, they said that for $35.00 (which included shipping back to me) they would re-build it. It cost me $15.00 to ship it to Barzata, so that is where the $50.00 purchase price came from.
Barzata re-built the Virtuoso, sent it back to me, and it is now on my counter churning out a consistent grind every morning. I use a press pot and I get 3 cups of pure joy from this combination daily. Sometimes you get lucky!
Buying Experience
The Ebay vendor was shocked at what happened and did not hesitate to give me a full refund including the shipping charges.
